Welcome to Idronic

Terms of Use including Software Agreement for RanFab

Definitions
These Terms of Use (including the ‘Software Agreement’) apply to anyone who visits the RanFab website or uses any of Idronic’s products or services. Your use of our websites, products or services constitutes your acceptance of these Terms of Use. In these Terms of Use and generally on the RanFab website.

“we”, “our” or “us” means Idronic Pty Ltd

“you” means you, the person / company using our Services;

“Intellectual Property Rights” includes without limitation any copyright, patents, trademarks, design rights or database rights, whether registrable or not, and whether registered or not, and also includes any other proprietary rights, trade secrets or rights of publicity, privacy or confidentiality;

“Licence” means the permission we give to you to use our Software products and which is issued under the terms of the relevant Software Agreement;

“Services” means all products, goods or services we provide to you including our Websites;

“Software” means the software we provide to you as part of our products and means, for example, the RanFab and CutQuote software;

“Software Agreement” means the relevant licence agreement under which any of our Software products are purchased and comprises the terms and conditions contained in these Terms of Use which are expressly or by implication intended to apply to the licence of the Software;

“Website” means the RanFab website;

“User” means a person setup to use the Services and is a person who can have all available or limited privileges in using the Software and which could be the legal represent of a given company or business.

The headings to the clauses of these Terms of Use are for convenience only and do not affect its interpretation.

In addition to these ‘Terms of Use’ other contractual terms may apply to some Services. It is important that you are familiar with all of the conditions about your use of our Services.

Acceptance of terms

The Services are offered subject to your acceptance of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, RanFab’s Privacy Policy) and procedures that may be published from time to time by Idronic related to the Services, which shall be incorporated herein by reference.

By accessing, registering for and/or using the Services in any manner you agree to the Terms.  If you do not agree to the Terms, do not use the Services.For information on how we use your personal data please see our Privacy Policy.

Licence
We distribute all of our Software under ‘commercial’ licences. The User may operate the Software by logging in under the User’s account only once at any given time and on only one server at a time (a ‘per user’ licence). Each licence is non-exclusive, non-transferable, temporary (for the period specified) and revocable.

Transferring Licences / Upgrades
Licences cannot be transferred to other parties. This applies to both general software and upgrades. Upgrade packages are applicable only to the company that purchased the original software. Any upgrades are supplied subject to the same terms and conditions as the original software.

Distribution
We house all software on our owned/rented servers. Unauthorised distribution without prior consent is strictly prohibited.

Cloud SAAS Subscription
Upon signup, you agree to pay the displayed yearly or any other cycle payment using your credit card or a standard invoice. The renewal of that subscription is automatic on the anniversary of your signup and all payments are final and non-refundable. You can however cancel your subscription anytime to avoid unnecessary charges.

Maintenance for local installs
Maintenance fees apply yearly and are compulsory. We do not support any version other than the current one. If you fail to renew your maintenance your software access will be reduced or stopped, however you still maintain control over your own database.Upon signup, you agree to pay the displayed yearly maintenance using your credit card or a standard invoice. The renewal of that subscription is automatic on the anniversary of your signup and all payments are final and non-refundable. You can however cancel your subscription anytime to avoid unnecessary charges.

Warranty/Refunds
These Terms of Use replace any previous Terms of Use. We accept no responsibility for problems arising from the use or abuse of any of our Services. No refunds will be made under any circumstances. Our Services are provided on an ‘AS IS’ basis. Any warranties whether express or implied including but not limited to warranties as to ownership, merchantability and fitness for purpose are hereby excluded to the maximum extent permissible by law. In no event shall we be liable for any direct, indirect, incidental, special, exemplary or consequential damages, (including but not limited to procurement of substitute goods or services, loss of use, data, revenue, profits, contracts, business, anticipated savings, business interruption, loss of goodwill or reputation) however arising, including negligence, relating to these Terms of Use or the use of our Services.

In the event that we are held liable to you, our maximum total liability will be the full amount of the licence fee paid by you to us in the continuous 1 billing cycle period immediately before the bringing of such claim or $100 whichever is the greater.

Indemnity
You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of our Services or your breach of these Terms of Use, any applicable law or the rights of a third party.

Password and Security
You must maintain the confidentiality of any passwords in respect of your account and are fully responsible for all activities that occur under your password or account. You agree to notify us immediately of any disclosure or unauthorised use of your password or account or any other breach of security and to ensure that you exit from your account at the end of each session.

Ownership
You acknowledge that our suppliers or we own any Intellectual Property Rights which subsist in any aspect of our Website, products, goods or services.

Restrictions on Use of Software
You may not copy, publish, de-compile, or reverse engineer the Software or use the Software other than either (a) as is strictly necessary to facilitate the provision of the Services to you or (b) in accordance with any statutory rights you may have to do so.

Accuracy of Information, etc.
Your activities on our Website and any information provided by you to us, including but not limited to any information provided in your registration details, must not:

be false or misleading and you agree to keep us updated with any changes to that information;
be offensive, defamatory, indecent or in breach of any applicable laws or regulations;
infringe any third party’s rights including but not limited to any third party Intellectual Property Rights;
create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
cause the Website or any other Services to be impaired, interrupted, damaged or rendered less efficient or less effective.
Privacy:
We respect your privacy, the privacy of your data and the privacy of all users and visitors. All information and data entered by you into the system is treated as confidential. We will not sell, rent, lease, or give away your data, our user list, email addresses or any other personal information unless required by law to do so. We will not contact you unless you are opt-in to a user email list or have requested to be notified of bug fixes or new features.

We may, from time to time, gather specific data from user browsers as they enter and exit the site. This information is standard and contains data such as referring URL, pages viewed, and the amount of time spent on the site. This data is used for internal calculations of traffic, platform, and download counts.

Any information collected may be used to investigate any possible breach of these Terms of Use or illegality.

We will endeavour to keep your information safe and secure. Unfortunately, due to the very nature and environment of the internet, we cannot ensure that all communications and personally identifiable information will never be disclosed.

Termination
Your Licence will terminate automatically on the expiry of the period for the applicable licence fee or in the case of failure to pay any required licence fee or maintenance fee. We may terminate your Licence immediately and without notice in the event of any breach of these Terms of Use by you or on the occurrence of any external event requiring us to cease provision of the Services. Those clauses which are either expressly or by implication intended to survive termination shall survive termination including without limitation those clauses headed Indemnity, Ownership, Severance, Proper Law and Jurisdiction, Set-Off and Waiver. Termination shall not affect any rights which have accrued prior to termination.

Notices
Any notice required to be given by us to you shall be sent to the e-mail address provided by you in your registration details or as updated by you from time to time in accordance with proper use of our Website. Any such notice shall be deemed (a) to be notice in writing and (b) to have been received 24 hours after being sent. Any notice required to be given by you to us under this Agreement shall be sent to the postal address provided under our contact details on our Website and as updated from time to time.

Force Majeure
We shall not be liable for any delay or failure in performing these Terms of Use which results from circumstances outside our reasonable control.

Third Parties
These Terms of Use are intended to confer a benefit on our proper assigns and successors but are not intended to confer any rights on any other third parties whether pursuant to the Contracts (Privity) Act 1982 or otherwise.

Severance
Any term or condition of these Terms of Use which is found to be unlawful, void or unenforceable shall to the extent required be severed and be rendered ineffective as far as possible without modifying the remaining terms and conditions.

Proper Law and Jurisdiction
If the information or Data You are accessing using the Services is solely that of a person who is a tax resident in Australia, then Australian law governs this Agreement and You submit to the exclusive jurisdiction of the courts of Australia for all disputes arising out of or in connection with this Agreement.

Set-Off
Where you have incurred any liability to us, whether under these Terms of Use or otherwise, we reserve the right to set-off the amount of such liability against any sum that would otherwise be due to you in relation to these Terms of Use.

Waiver
Any delay or failure by us in enforcing any right under these Terms of Use is not a waiver of that right and will not prevent that right or any other right or remedy from being exercised or enforced.

These Terms were last updated on 26 February 2023.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number. Credit card details are handled by our merchant partner Stripe and our bank institution Westpac.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs)To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website HERE.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 01/02/2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.ranfab.com
PO Box 424
Clayfield, QLD 4011
Australia
[email protected]
61 7 3123 0290
ABN 33 145 620 024

OPERATIVE PROVISIONS

1. Definitions and interpretation

1.1 Definitions

In this Agreement, unless the context indicates the contrary:

“Agreement” means this agreement, including the Schedule;

“Business” means the business operated by the Customer predominately involving the operation and commercialisation of cutting equipment and/or any form of sheet metal, metal fabrication or general engineering in the sale of steel and other metals to customers;

“Commencement Date” means the date so specified in of the Schedule;

“Confidential Information” means all information provided by one party to the other in connection with this Agreement where such information is identified as confidential at the time of its disclosure or ought reasonably to be considered confidential based on its content, nature or the manner of its disclosure, but excluding:

(a) information that enters the public domain or is disclosed to a party by a third party, other than through a breach of this Agreement, and

(b) information developed independently by a party;

“Designated Equipment” means the equipment described in the Schedule;

“Documentation” means any and all proprietary documentation made available to the Customer by the Licensor for use with the Software, including any documentation available online;

“End Users” means individuals employed or engaged by the Customer in the operation of the Business;

“End User Account” means an account provided to End Users for the purpose of enabling such End Users to licence and use the Software subject to the terms of this Agreement;

“Force Majeure Event” means any event beyond the control of the relevant party, except for any obligation by the Customer to pay money to The Licensor;

“GST” has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth), or any other similar tax;

“Intellectual Property Rights” means all intellectual property rights, including all copyright, patents, trademarks, design rights, trade secrets, domain names, know-how and other rights of a similar nature, whether registrable or not and whether registered or not and any applications for registration or rights to make such an application;

“Moral Rights” has the meaning given under the Copyright Act 1968 (Cth) and includes any similar rights existing in other countries;

“Software” means the software described in the Schedule, owned by the Licensor, used in the Business and delivered to the Customer by the Licensor pursuant to this Agreement, as may be amended, developed or re-released from time to time.

1.2 Interpretation

Unless the context requires otherwise:

(a) a reference to a person includes a corporation or any other legal entity;

(b) the singular includes the plural and vice versa;

(c) headings are for convenience and do not form part of this Agreement or otherwise affect the interpretation of this Agreement;

(d) the term “includes” (or any similar term) means “includes without limitation”; and

(e) a reference to any statute includes references to any subsequently amended, consolidated or re-enacted version of that statute and all delegated legislation or other statutory instruments made under it.

2. Grant of licence

2.1 Grant

Subject to clause 6, the Licensor grants to the Customer a non-exclusive, worldwide licence to use the Software and the Documentation:

(a) solely in relation to the operation of the Business;

(b) at the premises owned or occupied by the Customer;

(c) for a maximum number of End User Accounts specified in the Schedule;

(d) on the Designated Equipment; and

(e) subject to and in accordance with the terms and conditions set out in this Agreement.

2.2 Consideration

The licence granted in this Agreement is granted in consideration of the Customer agreeing to allow the Licensor access to its premises or to the Software by remote means for the purposes of testing and evaluating the Software in a live environment to enable the Licensor to make improvements to the functionality of the Software from time to time.

2.3 Number of Users

(a) Each End User must have an End User Account to access the Software.

End-User accounts are all accounts with admin, manager and operator rights.

(b) The number of available End User Accounts available to the Customer pursuant to this Agreement is specified in the Schedule.

(c) Each End User of the Software is required to have a user name and password to access the Software and to accept the terms of this Agreement and such other “click and accept” terms within the Software.

(d) The Customer may specify one or more employees who will have the rights to administer the End User Accounts (the “Administrator”).

(e) The Administrator will be given a confidential username and password and may add End User Accounts.

(f) The Customer is responsible for:

(i) maintaining the confidentiality of the username and password relating to the Administrator;

(ii) designating those of its employees who are authorised to be Administrators; and

(iii) ensuring that all activities undertaken by the Administrator and the End Users comply with this Agreement.

(iiii) implementing and maintaining backup and recovery procedures and methods

2.4 Restrictions

The Customer must not:

(a) use the Software for any purpose or in any manner other than as set out in this Agreement;

(b) use the Software in any way that could damage the reputation of the Licensor or the goodwill or other rights associated with the Software;

(c) permit any third party to use the Software other than as set out in this clause;

(d) except as expressly permitted by this Agreement, and except to the extent that applicable laws, including the Copyright Act 1968 (Cth), prevent the Licensor restraining the Customer from doing so:

(i) reproduce, make error corrections to or otherwise modify or adapt the Software or the Documentation or create any derivative works based upon the Software or the Documentation;

(ii) decompile, disassemble or otherwise reverse engineer the Software or permit any third party to do so; or

(e) modify or remove any copyright or proprietary notices on the Software or the Documentation.

2.5 Equipment

This Agreement allows the Customer to install and use the one copy of the Software on the Designated Equipment or such replacement equipment as authorised by the Licensor for the Onsite version.

2.6 Intellectual Property Rights

(a) Nothing in this Agreement constitutes a transfer of any Intellectual Property Rights in the Software or the Documentation.

(b) The Customer:

(i) acknowledges that the Licensor owns all Intellectual Property Rights in the Software; and

(ii) will not directly or indirectly do anything that would or might invalidate or put in dispute the Licensor’s title in the Software; and

(iii) to the extent that it owns or has any interest in the Intellectual Property Rights in the Software, hereby assigns such rights to the Licensor.

(c) If any person makes any claim alleging that any of the Software (or use of the Software) infringes any Intellectual Property Rights or Moral Rights of any person, the Customer must:

(i) promptly notify the Licensor in writing;

(ii) not make any admissions or take any action in relation to the claim without the Licensor’s written consent;

(iii) permit the Licensor to control any and all investigations, negotiations, settlement and dispute resolution proceedings relating to the claim; and

(iv) cooperate with, assist and act at all times in accordance with the reasonable instructions of the Licensor, in relation to the claim and any consequent investigations, negotiations, settlement and dispute resolution proceedings.

3. SOFTWARE UPGRADES

(a) The Licensor may from time to time provide revisions and updates to the Software to the Customer (“Maintenance Updates”) where the Licensor makes such updates generally available to its other customers.

(b) Maintenance Updates will be provided free of charge for 12 months from purchase date. All other future upgrades will be made available at published prices. The Licensor may, at its discretion at then standard hourly rates, charge a fee to the Customer for specific improvements or development requested by the Customer.

(c) The Licensor reserves the right at any time not to release or to discontinue release of the Software and to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or other characteristics of the Software.

(d) The Licensor does not provide any implementation, training, support, integration, installation or other services in relation to the Software pursuant to this Agreement. All such request will be dealt with on a case by case basis.

(e) The Licensor will only provide support for current versions of the Software. Clients with expired maintenance will need to buy into the maintenance and update to the latest version before support of any kind can be provided.

4. GOODS AND SERVICES TAX

4.1 All amounts are GST exclusive amounts

All amounts expressed or described in this Agreement are GST exclusive amounts unless the contrary intention appears. International customers are exempt from GST.

4.2 All amounts to be increased for any GST

If any GST (within the meaning of the A New Tax System (Goods and Services Tax) Act 1999 as amended from time to time, “GST”) is payable by any party (“Supplier”) in respect of the supply of any goods, services, real property or any other things to another party (“Recipient”), then the amount expressed or described in this Agreement (“Original Amount”) is to be increased so that the Supplier receives an amount (“Increased Amount”) which, after subtracting the GST liability of the Supplier on that Increased Amount, results in the Supplier retaining the Original Amount after payment of that GST liability.

4.3 Supplier to assist Recipient

The Supplier will do all things reasonably available to it to assist the Recipient to claim on a timely basis any input tax credits (if any) the Recipient may be entitled to claim for any goods, services, or rights granted by or acquired from the Supplier. This includes the Supplier maintaining its registered status for GST purposes, and issuing tax invoices for supplies made under this Agreement on a timely basis as reasonably requested by the Recipient.

5. WARRANTIES AND Liability

5.1 Warranties

(a) The Licensor warrants to the Customer that it has the right to grant the licence of the Software contemplated by clause 2.

(b) Each party warrants to the other that it has the right and ability to enter into this Agreement and that this Agreement will be legally binding on it.

5.2 Liability

(a) The Software is provided “as is”. All sales outside of the 30 days period are final.

(b) To the full extent permitted by law, the Licensor excludes all liability in respect of loss of data, interruption of business or any consequential or incidental damages in relation to the Customers use of the Software.

(c) To the full extent permitted by law, the Licensor excludes all representations, warranties or terms (whether express or implied) other than those expressly set out in this Agreement.

(d) The Licensor’s total aggregate liability for all claims relating to this Agreement is limited to the fees paid under this Agreement by the Customer.

(e) Either party’s liability for any claim relating to this Agreement will be reduced to the extent to which the other party contributed to the damage arising from the claim.

(f) This Agreement is to be read subject to any legislation, which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, the Licensor limits its liability in respect of any claim to, at the Licensor’s option:

(i) in the case of goods:

A. the replacement of the goods or the supply of equivalent goods;

B. the repair of the goods;

C. the payment of the cost of replacing the goods or of acquiring equivalent goods; or

D. the payment of having the goods repaired, and

(ii) in the case of services:

A. the supply of the services again; or

B. the payment of the cost of having the services supplied again.

6. Termination

(a) The Licensor may terminate this Agreement without notice to the Customer if the Customer:

(i) commits a material breach of this Agreement which is not remediable or, if capable of remedy, where the Customer fails to remedy the breach within 14 days of written notice from the Licensor;

(ii) has a receiver, manager, receiver and manager, liquidator, provisional liquidator, an administrator appointed to it, enters into a scheme of arrangement with its creditors or becomes, in the reasonable opinion of the Licensor, incapable of paying its debts as and when those debts become due and payable.

(b) If this Agreement is terminated or expires for any reason, then, in addition, and without prejudice to any other rights or remedies available:

(i) the parties are immediately released from their obligations under the Agreement except for those obligations in clause 7 and any other obligations that, by their nature, survive termination;

(ii) each party retains the claims it has against the other;

(iii) the Customer’s right to use the Software immediately ceases and the licence granted under this Agreement terminates;

(iv) the Customer must immediately remove all Software from any system or computer;

(v) at the Licensor’s election, return or destroy all copies of the Software and the Documentation, within 24 hours of receiving a written direction from the Licensor to so deal with the Software and/or the Documentation.

7. Confidentiality

(a) A party must not, without the prior written consent of the other, use or disclose the other party’s Confidential Information unless expressly permitted by this Agreement or required to do so by law or any regulatory authority.

(b) A party may:

(i) use the Confidential Information of the other party solely for the purposes of complying with its obligations and exercising its rights under this Agreement; and

(ii) disclose the Confidential Information to its personnel or advisers to the extent necessary for them to know the information for purposes related to this Agreement, but only if reasonable steps are taken to ensure that the confidentiality of the information is retained.

(c) Each party must implement and maintain effective security measures to prevent unauthorised use and disclosure of the other party’s Confidential Information whilst it is in the receiving party’s possession or control.

(d) Each party must return, or at the other party’s option destroy, all Confidential Information of the disclosing party in the receiving party’s possession or control, on the earlier of The Licensor’s request or on termination of this Agreement for any reason.

8. General

(a) The Customer must audit utilisation of the Software once a quarter using tools provided by the Licensor. No alterations may be made to the measurement logs generated by these tools. The Customer must give the Licensor a copy of each set of measurement logs. If the Customer does not carry out any audit as required by this clause, the Licensor may undertake that audit and charge a fee. The Customer will ensure that all relevant persons co-operate with the Licensor so that all audits are conducted efficiently and effectively.

(b) Nothing in this Agreement will limit the Licensor’s software development activities, whether related to the Software or otherwise, in any way.

(c) The Customer shall pay all legal and other costs incurred by the Licensor as a result of or in connection with any breach of this Agreement by the Customer or the termination of this Agreement by the Licensor.

(d) The Customer is not entitled to assign its rights or obligations under this Agreement without the prior written consent of the Licensor, which consent may be given or withheld, or given on conditions, in the absolute discretion of the Licensor. The Licensor may at any time assign or novate its rights and obligations under this Agreement without the Customer’s consent.

(e) This Agreement is governed by and construed in accordance with the laws of Queensland. Actions, suits or proceedings relating in any way to this Agreement or documents or dealings contemplated by it, maybe instituted, heard and determined in a court of competent jurisdiction in Queensland.

(f) A provision of or a right under this Agreement may not be waived or varied except in writing signed by the person to be bound.

(g) Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

(h) A party will not be responsible for a failure to comply with its obligations under this Agreement to the extent that failure is caused by a Force Majeure Event, provided that the party keeps the other closely informed in such circumstances and uses reasonable endeavours to rectify the situation.

(i) Without limiting any other right to terminate under this Agreement, if a Force Majeure Event affects a party’s performance under this Agreement for more than thirty (30) consecutive days, the other party may immediately terminate this Agreement by written notice

(j) If a provision of this Agreement is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

9. LICENSE FEES

a. RanFab server license. Each installation of the Software will be charged on a per-user once-off fee according to the schedule valid at the time of purchase and published on idronic.com.The Customer is obliged to purchase the sufficient named users as described in this licence. All upgrades are free for 12 months. Customisation work is possible (charged on a case by case basis) including modifying template documents. All sales are final and no refund can be requested.

Named User Licenses. Each employee of the organization where the Software is installed or used, regardless of whether concurrently or at different times with other users of Applications and have an access level equal or better the admin, manager or operator, must have a separate Named User License. You are responsible for purchasing a sufficient number of Named User Licenses. If the organization requires additional Named User Licenses at a later time, you can contact Idronic Pty Ltd and subscription or licence upgrades can be organised.

Idronic Pty Ltd cannot offer refunds for any of its software releases.

Purchasing of software from Idronic ( this includes on-premise or cloud versions ) is final and non-refundable. Our software package contains a multitude of third-party solutions which in term have their own licencing requirements and none offer refunds. This is why we recommend that a proper information campaign via demos and other forms of investigation is taken to ensure the software is suitable for your business.

For the on-premise version which is the most costly option, you could consider signing up for one user on the cloud version and that would give you full-time access to a fully working version with little to no financial risk.

UPDATED March 2018

Maintenance and licensing

Upon purchasing a licence/s, you will be entitled to 12 months of access to all versions released during that time, the support portal with the knowledge base and a fixed rate on all support requests, such as customisation and training.

Maintenance is compulsory and obligatory. The local version will stop functioning if you do not renew. Data retention remains valid:

We can only provide active support for current versions.

A maintenance plan is currently at 20% of the licence cost ( 80% discount on your original purchase cost for user licences).